Frequently Asked Questions
Our first priority is to make sure your shopping experience with us is positive and any questions you have are answered fully. If you don't find the answer to your question below, please don't hesitate to contact us directly so we can help!
What does "ethically made" mean and is it different from "fair trade"?
Ethically made goods encompass a holistic approach to the consumer supply chain taking into consideration not only the labor conditions and wages for workers, but also how the crafting of goods can improve their daily lives through the creation of opportunities for education, healthcare, child care, or community growth. Ethically made goods strive to foster compassion and respect for both the makers and our shoppers while using sustainable materials.
We only curate items that meet three very distinct standards: people, planet preservation. What this encompasses is that each item in our store is a patron for people, protects the planet and preserves art forms and cultures. Read more about our mission and the importance of ethically made goods here.
Fair Trade is a global trade model and certification that allows shoppers to quickly identify products that were produced in an ethical manner. For consumers, Fair Trade offers a powerful way to reduce poverty through their everyday shopping. For farmers and workers in developing countries, Fair Trade offers better prices, improved terms of trade, and the business skills necessary to produce high-quality products that can compete in the global marketplace. Through vibrant trade, farmers and workers can improve their lives and plan for their futures. Today, Fair Trade benefits more than 1.2 million farming families in 70 developing countries across Africa, Asia and Latin America.
How do we make sure our items are truly ethical?
We partner with small organizations, non-profits and artists groups that keep their supply chain local, usually within one community or village. By partnering with these types of makers, we are able to see first hand how the items are made and how they source their materials. Our focus is not on mass-production, but how can we curate goods that value the uniqueness of each culture and respect the manner in which they craft each item - which has usually been for centuries! We have found that often the answer to empowering marginalized individuals isn't by trying to introduce new solutions, but rather work with each culture and their values to create opportunities with the resources they have been using for generations to make their own clothes, houses, cooking utensils, etc.
Why don't your items ever go on back order?
Our partners make each item in small batches and by hand. This is a labor intensive process and it can be months before we are able to restock an item. Additionally, many of our partners have to work within the seasonal patterns of where they live. Our block printed items from India can only be printed during the non-rainy months to ensure the ink dries correctly. Many of the felted wool items we carry can not be produced during the winter months because the artists are snowed in and have no means to travel outside their community.
What is your shipping schedule?
All orders through our site are shipped within 24hrs of being placed Monday through Friday (excluding holidays). For example, if you place an order at 2:00pm on a Tuesday, your order will ship by 2:00pm Wednesday. If you place an order at 2:00pm on a Friday, your order will ship by 2:00pm on the upcoming Monday (unless a holiday falls on that Monday, then it will ship on Tuesday).
What type of shipping do you provide?
We provide FREE standard shipping on all orders over $50. Standard shipping typically takes 5 - 7 days to reach its destination. If your order qualifies for free shipping, it will automatically be added during checkout. If your order qualifies for free shipping, but you need it quicker all you need to do is send us a quick email and we'll provide details for quicker delivery, but it may result in a shipping cost.
If your order does not qualify for free shipping, you will be presented with several shipping options during the checkout process.
How can I return an item?
We always want to make sure you have the most positive shopping experience possible. If for any reason you are not happy with your order, we accept all returns within 15 days of purchase for a full refund (excluding shipping).
Any returned item should be packed in their original packaging and sent to us at:
418 E Macon St
Savannah, GA 31401
All return shipping costs are the responsibility of the customer.
I think my package is delayed! Will you refund my shipping costs?
We are unable to refund any shipping costs that are associated with a delay on behalf of the postal service, UPS or FedEx.
My items arrived damaged, what do I do?
While we take all precautions possible to ensure your order arrives safely, we understand things happen. If your items arrive damaged, simply snap a picture and send an email to firstname.lastname@example.org. Since all of our items are one-of-a-kind we may not be able to replace it with an exact item. If we are unable to replace your item, a store credit for the amount of the original item will be issued.
My tracking number says it was delivered, but I don't see the package at my house.
It is unfortunate how prevalent package theft has become over the years. If you live in an area that is prone to package theft, please contact us after placing your order to arrange "signature required" shipping at no additional cost. If no "signature required" shipping is set up and your package is stolen, we are unable to offer any type of refund.
My order is a gift, can you include a gift message and gift receipt?
Absolutely! We are beyond happy to personalize your gift any way we can. During the checkout process you will see an area named "order notes," simply enter any personalize details pertaining to your order there and we'll ensure it is included in the package. Also, all of our order come hand wrapped in kraft paper and tied with twine free of charge, so no need for gift wrapping!
You can also contact customer service at 912-438-1404 or email@example.com to arrange any special details for your order.